Terms of Service

1. Acceptance of Terms

By accessing or using the MuniNow website at muninow.com and its public AI demos (together, the "Site"), you agree to these Terms of Service ("Terms"). If you do not agree, do not use the Site. If you use the Site on behalf of an organization, you represent that you are authorized to accept these Terms on its behalf.

2. Who We Are & What We Do

MuniNow Inc. ("MuniNow," "we," "our," or "us") is an AI consultancy for the people who build and run communities. We run Workflow Audits (diagnostic engagements that identify where AI will pay off first), and we build custom AI agents that run those workflows end to end. These services are delivered under separate written agreements, as described in Section 3.

3. The Site Is Not a Consulting Agreement

The Site is informational and for evaluation. Nothing on it (including any demo, description of services, or response to an inquiry) creates a consulting relationship, a proposal, or a binding offer. Any engagement begins only when MuniNow and a client sign a written master services agreement and statement of work. Those documents, not these Terms, govern scope, fees, timelines, deliverables, intellectual property, warranties, confidentiality, and data handling for the engagement. Where an engagement agreement conflicts with these Terms, the engagement agreement controls for that client.

4. The Public AI Demos

The demos let you watch an AI agent work on a document you provide or a sample we supply. By using them you agree that:

• they are provided for evaluation and illustration only;
• you will not upload confidential, regulated, proprietary, or personal information that you are not authorized to share, and you will prefer the sample files we provide;
• inputs are processed once to generate the result and are not retained (see the Privacy Policy);
• the demos are rate-limited, and we may throttle, suspend, or modify them at any time; and
• you will not attempt to overload, scrape, reverse engineer, or circumvent the rate limits or other protections of the demos.

5. AI Outputs Are Not Professional Advice

Outputs from the demos and from AI generally are probabilistic and may be incomplete or wrong. They are decision-support illustrations, not professional, legal, financial, engineering, or compliance advice, and they do not replace qualified human judgment. Do not rely on a demo output for any real decision. Any AI agent we build for a client under a statement of work is governed by the acceptance criteria, human-oversight controls, and warranties in that agreement, not by this Section.

6. Acceptable Use

You agree not to:

• use the Site for any unlawful purpose;
• upload data you are not authorized to share, or any malicious code;
• attempt to access systems or data you are not authorized to access;
• reverse engineer or derive source code from the Site;
• scrape or harvest content except as expressly permitted; or
• interfere with, overload, or circumvent the security, rate limiting, or availability of the Site.

7. Intellectual Property

The Site and its content (including text, design, branding, trademarks, and software) are owned by MuniNow or its licensors and are protected by law. These Terms grant you no rights in MuniNow's intellectual property beyond using the Site as intended. Ownership and licensing of work product created during an engagement (including any custom AI agents, configurations, and accompanying materials) are defined in the applicable statement of work. Feedback you send us about the Site may be used without obligation or compensation.

8. Confidentiality

Discussions about a potential engagement may involve confidential information. We will treat information you identify as confidential with reasonable care and use it only to evaluate and scope a possible engagement. Mutual confidentiality obligations for an active engagement are set out in the signed agreement.

9. Disclaimers

The Site and demos are provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and accuracy. We do not warrant that the Site will be uninterrupted, secure, or error-free, or that any demo output will be accurate or suitable for any purpose.

10. Limitation of Liability

To the maximum extent permitted by law, MuniNow will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill, arising from your use of the Site or demos. Our total aggregate liability for all claims relating to the Site will not exceed one hundred US dollars (US $100). Liability arising from a consulting engagement is governed separately by the applicable signed agreement.

11. Indemnification

You agree to indemnify and hold harmless MuniNow and its officers, directors, employees, and agents from claims, damages, and expenses (including reasonable attorney fees) arising from your misuse of the Site, your violation of these Terms, or your submission of data you were not authorized to share.

12. Third-Party Services

The Site relies on third-party providers for hosting, email, AI model processing, and rate limiting, as described in our Privacy Policy. Their services are subject to their own terms, and we are not responsible for their availability or performance. Disruptions to a third-party service may affect the Site.

13. Public-Sector Notes

We work with public entities. Nothing on the Site or in these Terms waives any sovereign or governmental immunity available to a public client, and nothing creates a procurement obligation. Public-sector engagement terms (including any provisions required by procurement rules, records laws, or audit requirements) are addressed in the signed engagement agreement.

14. Governing Law & Disputes

These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-law rules. Disputes relating to the Site will be resolved in the state or federal courts located in Cook County, Illinois, and you consent to their jurisdiction. The parties will first attempt to resolve any dispute through good-faith discussion for at least 30 days after written notice.

15. Changes to These Terms

We may update these Terms from time to time. Material changes will be reflected by the date at the top of this page. Continued use of the Site after a change constitutes acceptance.

16. General

• Severability. If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
• No Waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later. A waiver is effective only if in writing and signed by MuniNow.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind and benefit the parties' permitted successors and assigns.
• Force Majeure. We are not liable for any delay or failure to perform caused by events beyond our reasonable control, including acts of God, natural disasters, failures of third-party services or infrastructure, network or power outages, or government action.

17. Entire Agreement

These Terms and our Privacy Policy are the entire agreement between you and MuniNow regarding the Site, and they supersede prior understandings about the Site. They do not supersede any signed engagement agreement, which governs the consulting relationship.

18. Contact

For questions about these Terms, contact us at: